Solutions for

Customer Service

Delivering Top-Quality Customer Service

This workshop focuses on four basic principles of professional customer service and how they apply to the participants’ jobs. Attendees practice using tools to deliver top-quality service to both internal and external customers.

Working Through Difficult Customer Situations

Participants learn a practical, easily adaptable six-step model to work effectively with customers in all types of difficult situations.

Effective Email and Telephone Skills

Workplace telephone and email skills must be learned and polished. This workshop addresses techniques emphasizing professional ways to connect with customers in a consistent manner.

Business Writing for Professionals

Participants learn to organize and express their thoughts clearly, select an appropriate style and format for the reader, and edit their writing to create professional correspondence and documents.

Four Generations at Work – customer service version

This workshop equips participants with generational awareness and teaches practical, respectful ways to react to differences resulting in better service for both internal and external customers.

"The workshop used examples from our everyday situations. I liked the ideas of how to better converse with people filled with more emotion than logic. The instructor was energetic and lively."

Kim, City customer service representative